When respond a notification with smartphone item does not approved?

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Today a lot of process has a approval flow on ERP systems. I got a problem on Oracle E-Business Suite recently. When we approve a notification with computer (like outlook) or on worklist (oracle self service responsibility) it approved. We got no error.

But when we give approve response with smartphone ( like blackberry or i-phone ) approve answer didn't come inbox folder on mail server. So po didn't approved.

Then I run "Synchronize Workflow LOCAL tables" concurrent from sysadmin responsibilty and it solve the problem. You can get more information from the following link.


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